Terms of service

Welcome to Timber & Velvet! By shopping with us, visiting our website, or using our services, you agree to the following Terms of Service. Please read them carefully.

1. General Use

By accessing Timber & Velvet's website and purchasing from us, you agree to comply with these terms. We reserve the right to update or modify our policies at any time without prior notice.

2. Orders & Payment

  • All prices are listed in USD and are subject to change.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • Orders are processed within 2 Business Days and shipped according to our Shipping Policy.
  • We reserve the right to cancel any order due to suspected fraud, pricing errors, or stock availability.

3. Shipping & Delivery

  • Shipping rates and estimated delivery times are provided at checkout.
  • Timber & Velvet is not responsible for delays, lost packages, or incorrect shipping addresses provided at checkout.
  • Once an order is shipped, ownership transfers to the customer.

4. Returns & Refunds

Please refer to our Refund & Returns Policy for details on eligibility, timeframes, and return shipping responsibilities.

5. Privacy & Security

  • Your privacy is important to us. We collect and use customer information only to process orders and improve your shopping experience.
  • We do not sell or share your personal information.
  • Our website uses secure encryption for safe transactions.

6. Intellectual Property

  • All content, branding, images, and text on Timber & Velvet's website are owned by us and may not be copied, modified, or distributed without permission.

7. Limitation of Liability

  • Timber & Velvet is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • We do not guarantee that our website will be error-free or uninterrupted.

8. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.

9. Contact Information

For any questions regarding these Terms, please contact us at timberandvelvet@gmail.com or through our website.

By shopping with Timber & Velvet, you acknowledge and agree to these Terms of Service.