Shipping policy
At Timber & Velvet, we strive to ship your orders quickly and efficiently. Below are the details of our shipping process.
1. Processing Time
- Orders are processed within 2 Business Days (excluding weekends & holidays).
- Once shipped, you will receive an email with tracking information.
- Processing times may be extended during high-volume periods such as sales or holidays.
2. Shipping Rates & Delivery Estimates
Standard Shipping (U.S. Only)
| Order Total | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Under $100.00 | $9.99 Flat Rate | 5-7 Business Days |
| $100+ | Free Shipping | 5-7 Business Days |
- Flat-rate shipping is $9.99 for orders under $100.
- Free shipping is automatically applied at checkout for orders of $100 or more.
3. Order Tracking
- Once your order ships, you will receive an email with a tracking number.
- Tracking updates may take 24-48 hours to appear in the carrier’s system.
- If your order does not arrive within the estimated timeframe, please contact the shipping carrier first for updates.
4. Shipping Delays & Issues
- Timber & Velvet is not responsible for shipping delays caused by weather, carrier disruptions, or incorrect addresses provided at checkout.
- If your package is marked delivered but you haven’t received it, please check with your local post office or neighbors first.
- If your package is lost in transit, please contact us at timberandvelvet@gmail.com, and we’ll assist you in filing a claim.
5. International Shipping
- We currently do not offer international shipping, but we’re working on expanding!
6. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos, and we will arrange a replacement or refund.
7. Contact Us
For shipping related inquiries, please email timberandvelvet@gmail.com.
Thank you for shopping with Timber & Velvet! We appreciate your support.