Refund policy

At Timber & Velvet, we want you to love every piece you purchase. If something isn't quite right, we're here to help! Below is our return and refund policy to ensure a smooth shopping experience.

Please note: all approved returns are issued as store credit to use on a future purchase. We do not issue refunds back to your original payment method.

Returns & Exchanges

  • We accept returns within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Jewelry, accessories, sale items, and gift cards are final sale and cannot be returned or exchanged.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

All items marked as final sale are not eligible for return, exchange, or store credit. These include marked-down items, promotional items, and any products specifically listed as "FINAL SALE" on the product page.

How to Start a Return

  1. Email us at timberandvelvet@gmail.com with your order number and reason for return.
  2. Once approved, you will receive return instructions.
  3. Ship the item back to us within 7 days of approval.
  4. Once received, we will issue your store credit or process your exchange within 5 business days.

Store Credit

  • All approved returns are issued as store credit only — we are not able to refund your original payment method.
  • Shipping costs are non-refundable.
  • If returning an item purchased with a discount code, your store credit will reflect the discounted price.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos. We'll make it right by sending a replacement or issuing a full refund to your original payment method.

Order Changes & Cancellations

We get it, sometimes you change your mind! If you need to cancel or update your order, please contact us within 1 hour of placing it. We're happy to help if your order hasn't been processed yet.

Once your order has been picked, packaged, or shipped, we're unable to make changes or cancellations. At that point, you're welcome to return eligible items for store credit following our standard return policy.

Contact Us

For any return or refund questions, reach out to timberandvelvet@gmail.com, call (406) 826-3781, or message us on Instagram @timberandvelvet.

We appreciate your support!